| Our Premium 30-Day Guarantee | Our Hot Swap Warranty - 365 days | Our Competitors | |
| Duration of coverate | 30 calendar days from ship date | 365 calendar days from ship date | 20-30 days |
| Return Freight Charges | Customer Pays | *Before 45-days, Nextwarehouse Pays | Customer Pays |
| Replacement Freight Charges | Nextwarehouse Pays | *After 45 days, Customer Pays | Seller Pays |
| Express Cross-Shipment | Customer Pays | Seller Pre-ship* | Customer Pre-Pay if available |
| Estimated Turn Around time (if in stock) | 7-30 days | Within 5 business days | 4-5 weeks |
A1: Corporate end users, home users, Education groups and non-profit organizations, and small office/home office. In the event a product should be defective, you would not need to deal with the manufacturer's lengthy warranty process that takes up your time.
A2: We strongly suggest customers buying HEAVY and/or EXPENSIVE items like printers, copiers, Uninterrupted Power Supply (UPS), LCD monitors, which are extremely difficult to handle, add the HotSwap warranty to their order. We simplify the return process for orders under 45-days by either issuing a call tag for a carrier to reclaim the defective item or send you a shipping label to adhere to the package and drop it at a convenient UPS/FED EX location. Return items over 45 days will have additional shipping costs applied. No more logistic nightmares for warranty services.
A: *You have 45 days to request a Hotswap exchange at no charge on a defective item, after 45 days the customer is responsible for the logistics cost of shipping the item back to our destination or one of our warehouses. Hotswap Warranties are valid up to one year from the date of purchase. Contact our RMA service center to arrange your Hotswap.
A1: If a warranty is filed with the manufacturer, the manufacturer reserves the right to exchange the unit with a refurbished item. If you purchased the Hotswap warranty, we would exchange the unit for a factory sealed brand new make and model.
A2: Also you, the customer, is responsible for the logistics and cost of sending the item back to the manufacturer. Under the Hotswap warranty, and within 45 days of the exchange, we will issue a call tag/shipping label at no extra cost to you. After 45 days and up to one year, additional costs will be applied for shipping.
A3: With the Hotswap, the turn around time would be within 5 business days, the manufacturer might take 2-4 weeks to get the replaced item shipped out to you.
A4: You avoid the frustrating and tedious warranty process, if you Hotswap within 45 days of the order, you avoid paying any shipping costs. After 45 days, additional shipping costs will be applied. Most of all, you can use your precious time to do better things than hang on the phone making exchanges.
A5: No more hidden costs associated with warranty exchanges. This one-time, low-cost plan protects the item for up to 365 days from the date of purchase.
A: The conditions for a Hotswap request is the same as our standard 30-day policy, refer to the conditions for "returns" page for details. We stand behind the items we sell and will support requests on manufacturer defects. However, we cannot be held responsible for any accidental damages. This is NOT an accidental use warranty.
A: If a defective item were not returned within the stated time frame, we would have an accounting irregularity when an item is checked out of our warehouse for more than 5 days. The credit card is only on file as a precaution, in the event the customer forgets to return the defective unit. We will never charge the card if the item is returned to us in a timely manner.
A: If you have a claim for the Hotswap product, just contact our RMA department with your order number and provide them with the necessary information, once approved you will receive further instructions. It only takes about 5 business days for the arrangements to be made.
A: Unfortunately, the Hotswap warranty has to be purchased at the point-of-sale. This is because the warehouse will keep a record of the serial number that is warranted. The RMA department will match the serial number for the item that is being requested to avoid any misuse of this plan. We are here to offer our services to our customers.
A: The request is only valid to be made for 1 time, on 1 individual item, on 1 quantity. In other words, if you purchase two units of the same product, you may request 2 Hotswaps. However, both products need to be covered under the Hotswap warranty.
A: These are items that are not renewable and have a short shelf life. These items are usually a single use item that cannot be resold, once these consumables are open, the value of the item is lost.
